Studio IA: privacy and terms

Privacy policy — Artificial intelligence features (Studio IA)

Copasio offers tools that help with writing, translation and the creation of visuals, grouped in the Studio IA. You choose to use each of these tools; nothing is produced without your request.

What is transmitted. When you launch a tool, the information needed for your request is transmitted to an artificial-intelligence provider acting as Copasio's processor: the text you type; the elements of your campaign (title, brief, objective, budget and currency, formats, platforms, countries) or of your public profile (fields, content types, languages, introduction); the product photo you upload; or the text you ask to translate.

What is never transmitted. Your name, your e-mail address, your phone number, your Copasio identifier, your legal and financial information, and the contact details of other users: these fields are not transmitted. E-mail addresses and phone numbers present in a text you type are removed automatically before sending. The creator-suggestion tools work without an external provider.

The provider. It is bound by contract not to use your data to train its models, to process it in Europe and to keep it only for the time its contract provides (for example to detect abuse). Its name, the country of processing and this retention period are shown below and updated if Copasio changes provider.

What Copasio keeps. A usage log (tool used, date, result, estimated volume and cost), without the content of your requests or of the answers. An answer is kept only if you save it yourself in your account: it then becomes your text or your image, visible to you alone or to the members of your organization. Your creations are deleted when you delete them and with your account. If you delete your account, your credits expire and the usage log is detached from your identity; only the (hashed) fingerprint of the e-mail address that received the free trial is kept, so that the trial is granted only once per address. The only exception: the conversations of the Creative Studio, described below.

Translation of received messages. You may ask for the translation of a message another user sent you. It is done at your request; the name and contact details of its author are not transmitted, e-mail addresses and phone numbers written in the message are removed automatically, and the original stays visible. By using the messaging, every user accepts that their messages may be translated this way by their recipient.

Legal bases and durations. The performance of the contract between us (provision of the tools you choose) and our legitimate interest in keeping the service secure (usage log, abuse detection). The usage log is kept for 12 months. You have the rights of access, rectification, erasure and export described in the “Your rights” section; the export of your data includes the number of uses per tool and the list of your creations.

Reporting. Every result can be reported from the tool; the report sends our team the tool and the date, and the content only if you attach it.

Conversations of the Creative Studio. The creators' Creative Studio keeps your conversations (your messages, the replies and the results shown) so that you can find them again and continue them. When you write, your message and the last messages of the conversation are sent to the provider, with the results of the searches made in Copasio (public information of profiles, companies and campaigns), without any e-mail address or phone number. Only you can see your conversations: no screen of the Copasio team shows them. You can rename, archive or delete them at any time; each one is erased automatically 90 days after its last activity, and all of them with your account. They are part of the export of your data, without the cards of other accounts shown as results.

Terms of use — Studio IA

1. Nature of the results. The texts, translations and images produced by the Studio IA are suggestions that you review and edit before any use. Nothing is published, sent to a creator or a brand, accepted or paid automatically. You remain solely responsible for what you save, publish or send.
2. Accuracy. The Studio IA provides no market statistics and no performance measure; it works on the information you type and on known rules. Its results may contain errors or clumsiness: check them.
3. Forbidden content. It is forbidden to request or save content depicting an identifiable real person, reproducing or imitating a third party's brand, logo or work, or content that is unlawful, misleading, hateful, sexual or violent. Copasio may refuse a request, destroy a result and, in case of repeated breach, suspend access to the Studio or to the account.
4. Images. An image produced by the Studio carries the notice “Image generated by AI” in Copasio and in the file's metadata. You may use it for the communication of your company or your activity and for personal use, under your responsibility, in compliance with third-party rights and with the laws applicable to advertising and to the labelling of AI-generated content in the countries where you publish it.
5. Product photo. By uploading a photo, you declare that you hold the necessary rights on the image and the product, and you guarantee that it shows no identifiable person and no brand that does not belong to you.
6. Credits. Credits are a unit of use of the Studio, not a currency; they are neither exchangeable, nor transferable, nor refundable. The credits of a tool are debited only on success; in case of technical failure, cancellation or refusal, they are returned. Each batch of credits expires 12 months after it was obtained; the date is shown in the Studio. The free trial is granted once per account on the confirmed e-mail address, and once per organization. Top-ups are reserved to verified accounts; the price and content of a pack are shown before purchase. Copasio applies a daily usage limit per account and per organization, and may temporarily suspend the Studio when its monthly spending cap is reached: your credits are kept and their expiry date is extended by the length of the pause.
7. Translation. By using the messaging, you accept that your messages may be translated, at the request of their recipient, by Copasio's AI provider; your name and contact details are not transmitted, and e-mail addresses and phone numbers written in the message are removed automatically.
8. Availability. The Studio IA may be modified, paused or withdrawn, in whole or in part, at any time; a tool that is not available says so clearly.
9. Creative Studio: credits at the real cost. Each reply of the Creative Studio uses credits according to the real cost of the model for that reply, rounded up to the next credit (at least 1 credit); the credits used and your balance are shown under the reply. A ceiling is reserved before the reply: the difference is given back, and everything is given back if the reply fails. The Creative Studio generates no video and sends, publishes or pays nothing on your behalf: it prepares drafts that you review.